Meet the Team
Ms Karen Yvonne Hughes
Registered Manager / Managing Director / Trainer
Ms Hughes has been responsible for the continued expansion and
development of Michael Phillips Care Agency Ltd since January
2001. From just 5 care staff initially, she has expanded the
company at an enviable rate to its current staff count of around
75+ and this trend is only showing an upward turn. She
insists that the quality of service offered to both Service Users
and Staff is consistently high, and is dedicated to on-going change
to enable to company to remain competitive in the current
market.
With an emphasis on training and development, not just for
herself but for all employees with Michael Phillips Care Agency
Ltd, she has been able to encourage further recruitment as a result
of the confidence the general public have in the abilities of the
Care / Support staff at Michael Phillips Care Agency Ltd, and as a
result, the business is continuing to expand.
Ms Hughes was short listed for the highly recognized National
Domiciliary Care Manager for Wales Award in November 2007.
She attended the Gala Dinner at Cardiff City Hall and was awarded
her winners trophy by Mrs Gwenda Thomas AM. The award was
sponsored by the RBS.
Most recently (October 2009), Karen has started
a 20 day course in 'Leadership and Management' in
association with ILM.
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